ACE TRANSPORTATION & TOURS

USER TERMS AND CONDITIONS

Billing
Rides are billed to the customer's credit card or corporate account numbers. Ace Transportation accepts the following cards:
American Express
Diners Club
Discover Card
MasterCard
Visa
Ace Transportation drivers do not accept gratuities. A 20% service fee that is calculated on the base fare, stop time, wait time, and any holiday surcharges will be added and itemized on the customer's billing statement.
The following additional charges will be itemized on the customer's billing statement when applicable:
Two-way tolls
Airport and Regulatory Fees
Fuel Surcharge
Cell Phone
Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.
Applicable taxes will be charged as required.
All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

Sedan Rates
Ace Transportation has standardized point-to-point rates that provide flat rate pricing for travel to and from most major cities and airports.
Sedan rates for travel between locations in which a point-to-point rate does not exist will be billed at the prevailing Ace Transportation hourly rate. Customers are billed from the time the vehicle leaves the Ace Transportation facility until the time it returns to the Ace Transportation facility, with 1.5 hour minimum.
All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.
Fractions of an hour are rounded to next half-hour.

Wait Time / Stop Time
For all point-to-point reservations, wait time will be charged at $7.00 per five (5) minute increment once the grace period has elapsed. Grace period is defined as five (5) minutes beyond the scheduled pick up time.
Ace Transportation is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.
Ace Transportation does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 5 minutes.
Ace Transportation does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 5 minutes.
Passenger requested stops on route during a point-to-point reservation will be charged at $7.00 per five (5) minute increment.
Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing Ace Transportation hourly rate.

Cancellation and No Show Fees
All airport transfers must be canceled 7 days in advance for a refund. All limousines and other charter services must be canceled 14 days prior to service date for a refund. No shows are billed at 100% of contract price.